《个人与团队管理》试题及标准答案(三)

('Wewillcontinuetoimprovethecompany\'sinternalcontrolsystem,andsteadyimprovementinabilitytomanageandcontrol,optimizebusinessprocesses,toensuresmoothprocesses,responsibilitiesinplace;tofurtherstrengtheninternalcontrols,playacontrolpostindependentoversightroleofevaluationcomplyingwiththird-partyresponsibility;toactivelymakeuseofinternalaudittoolsdetectpotentialmanagement,streamline,standardizerelatedtransactions,strengtheningoperationsinaccordancewithlaw.Deepeningtheinformationmanagementtoensurefullcommunication"zeroresistance".ToconstantlyperfectERP,andBFS++,andPI,andMIS,andSCM,informationsystembasedconstruction,fullintegrationinformationsystem,achievedinformationresourcesshared;toexpandPortalsystemapplicationofbreadthanddepth,playinformationsystemonenterpriseofAssistantrole;toperfectdailyrunmaintenanceoperationofrecords,promoteproblemreasonsanalysisandsystemhandover;tostrengtheningBFS++,andERP,andSCM,technologyapplicationoftraining,improveemployeesapplicationinformationsystemofcapacityandlevel.Humanisticcaretoensure"zero."TostrengtheningHumanitiescare,continuestofostercompanywindclear,andgasare,andheartShunofcultureatmosphere;strengtheninglovehelpedtrapped,caredifficultemployees;carriedoutstyleactivities,richemployeeslife;strengtheninghealthandlabourprotection,organizationcareerhealthmedical,controlcareeragainst;continuestoimplementationpsychologicalwarningpreventionsystem,trainingemployeeshealthofcharacter,andstableofmoodandenterprisingofattitude,createdfriendlyfraternityofHumanitiesenvironment.Tostrengthenriskmanagement,ensurethatthebusinessof"zerorisk".Tostrengthenedbusinessplansmanagement,willbusinessbusinessplanscovertoalllevel,ensurethebusinesscancontrolincontrol;tocloseconcernfinancial,andcoalelectriclinkage,andenergy-savingscheduling,nationalpolicytrends,strengtheningtrack,activeshould;toimplementationState-ownedassetsmethod,furtherspecificationbusinessfinancialmanagement;toperfectrisktubecontrolsystem,achievedriskrecognition,andmeasure,andassessment,andreport,andcontrolfeedbackofclosedringmanagement,improveriskpreventioncapacity.Tofurtherstandardizetrading,andstrivetoachieve"accordingtolaw,standardizeandfair."Innovationofperformancemanagement,toensurethatpotentialemployees"zerofly".Tostrengthenperformancemanagement,processcontrol,enhanceemployeeevaluationandlevelsofeffectivecommunicationtoimproveperformancemanagement.Tofurtherquantifyandrefineemployeestandards...Work,fullplayparty,andbranch,andmembersin"fivetypeEnterprise"constructionintheofcorerole,andfightingfortressroleandpioneermodelrole;tocontinuestostrengthening"fourgood"leadershipconstruction,fullplaylevelscadresinenterprisedevelopmentinthe客观题个人与团队管理-0024一、单选题（共60题，共60分）1.“在任务或项目中进行一对一的指导和支持”是非正式学习中的（D）。A岗位轮换B工作伙伴C工作观摩D训练与指导2.小王和小李对工作计划的看法完全不同，小王认为“计划是没有用的，因为计划赶不上变化”，小李则认为“任何工作都需要详细的计划”。关于这二人的观点，说法正确的是（D）。A小李的观点正确，只要是计划，就有用B小李和小王都正确，他们对计划有不同的看法C小王的说法正确，对于每天都有变化的工作来说，计划不起作用D他们两人的观点都是片面的，变化的工作也可以有合理的计划，计划可以详尽，也可以粗略，只要奏效就行3.随着科技的发展，团队召开会议的方式也变得多种多样。小李所在的公司员工经常使用电子邮件、MSN和BBS等方式进行会议交流，这种方式属于（C）。A电话会议B面对面会议C网络会议D视频会议4.关于书面沟通,说法正确的是（A）。A在书面沟通中，保证信息正确无误是至关重要的B书面沟通目的只可以是一个，不能是多个C现代企业的变革使得口头沟通日益重要，书面沟通不再重要门急诊医技楼外脚手架采用悬挑式单排脚手架，基础回填后改为落地式双排脚手架，脚手架搭设高度为23m。病房医技楼外脚手架采用悬挑双排脚手架，分四次悬挑ofbackbonebackbonerole;tofullstrengtheningmembersyouthwork,fullplayyouthemployeesincompanydevelopmentintheofforcerole;toimproveindependentCommissionagainstcorruptionworklevel,strengtheningonenterprisebusinesskeylinkofeffectivenessmonitored.,Andmaintainstability.Tofurtherstrengthenpublicityandeducation,improvetheoveralllegalsystem.Wemuststrengthensafetymanagement,establishandimprovetheeducation,supervision,andevaluationasoneofthetrafficsafetymanagementmechanism.ToconscientiouslysumuptheOlympicsecuritycontrols,promotingintegratedmanagementtoahigherlevel,higherstandards,ahigherlevelofdevelopment.Employees,todayislunarcalendaronDecember24,theoxBellisabouttoring,atthistimeofyear,weclearlyfeelthepulseoftheXXpowergenerationcompanytoflourish,tomoreclearlyhearXXpowergenerationcompaniesmatureandsymmetrybreathing.Recallingpastoneanotheracrossarailing,weareenthusiasticandfullofconfidence.Futuredevelopmentopportunities,wemoreexcitingfightmorespirited.Employees,letustogetheracross2013fullofchallengesandopportunities,tocreateagreen,low-costoperation,fullofhumanecareofaworld-classpowergenerationcompanyandworkhard!TheoccasionoftheSpringFestival,mysincerewishthatyouandthefamiliesofthestaffinthenewyear,goodhealth,happy,happyWewillcontinuetoimprovethecompany\'sinternalcontrolsystem,andsteadyimprovementinabilitytomanageandcontrol,optimizebusinessprocesses,toensuresmoothprocesses,responsibilitiesinplace;tofurtherstrengtheninternalcontrols,playacontrolpostindependentoversightroleofevaluationcomplyingwiththird-partyresponsibility;toactivelymakeuseofinternalaudittoolsdetectpotentialmanagement,streamline,standardizerelatedtransactions,strengtheningoperationsinaccordancewithlaw.Deepeningtheinformationmanagementtoensurefullcommunication"zeroresistance".ToconstantlyperfectERP,andBFS++,andPI,andMIS,andSCM,informationsystembasedconstruction,fullintegrationinformationsystem,achievedinformationresourcesshared;toexpandPortalsystemapplicationofbreadthanddepth,playinformationsystemonenterpriseofAssistantrole;toperfectdailyrunmaintenanceoperationofrecords,promoteproblemreasonsanalysisandsystemhandover;tostrengtheningBFS++,andERP,andSCM,technologyapplicationoftraining,improveemployeesapplicationinformationsystemofcapacityandlevel.Humanisticcaretoensure"zero."TostrengtheningHumanitiescare,continuestofostercompanywindclear,andgasare,andheartShunofcultureatmosphere;strengtheninglovehelpedtrapped,caredifficultemployees;carriedoutstyleactivities,richemployeeslife;strengtheninghealthandlabourprotection,organizationcareerhealthmedical,controlcareeragainst;continuestoimplementationpsychologicalwarningpreventionsystem,trainingemployeeshealthofcharacter,andstableofmoodandenterprisingofattitude,createdfriendlyfraternityofHumanitiesenvironment.Tostrengthenriskmanagement,ensurethatthebusinessof"zerorisk".Tostrengthenedbusinessplansmanagement,willbusinessbusinessplanscovertoalllevel,ensurethebusinesscancontrolincontrol;tocloseconcernfinancial,andcoalelectriclinkage,andenergy-savingscheduling,nationalpolicytrends,strengtheningtrack,activeshould;toimplementationState-ownedassetsmethod,furtherspecificationbusinessfinancialmanagement;toperfectrisktubecontrolsystem,achievedriskrecognition,andmeasure,andassessment,andreport,andcontrolfeedbackofclosedringmanagement,improveriskpreventioncapacity.Tofurtherstandardizetrading,andstrivetoachieve"accordingtolaw,standardizeandfair."Innovationofperformancemanagement,toensurethatpotentialemployees"zerofly".Tostrengthenperformancemanagement,processcontrol,enhanceemployeeevaluationandlevelsofeffectivecommunicationtoimproveperformancemanagement.Tofurtherquantifyandrefineemployeestandards...Work,fullplayparty,andbranch,andmembersin"fivetypeEnterprise"constructionintheofcorerole,andfightingfortressroleandpioneermodelrole;tocontinuestostrengthening"fourgood"leadershipconstruction,fullplaylevelscadresinenterprisedevelopmentintheD正式的书面沟通形式仅限于报告书和建议书5.非语言沟通的方式中，通过身体运动或特定姿态来进行沟通的方式是（D）。A姿态沟通B道具沟通C副语言沟通D身体语言沟通6.工作报告的三种形式中，能够保证信息流从高层传递到所有部门和员工的是（A）。A从上到下形式B请示形式C从下到上形式D平级形式7.组织部门中，“负责资金管理和各项收支的计划、控制、核算、分析和考核工作”是（C）的基本职责。A行政部门B市场部门C财务部门D人力资源部门8.西方学术界对什么是企业的价值观有不同的看法。“在确定企业利润水平的时候，把员工、企业、社会的利益统筹起来，不能失之偏颇”，这种价值观是（D）。A最大利润价值观B社会责任价值观C育人价值观D企业社会互利价值观9.关于增强自我认识能力的两种方式，说法不正确的是（B）。A反思帮助自我总结经验或教训B反思仅仅是简单地思考问题C反馈是一种经验学习D对于消极的反馈，也要采取积极的态度10.要克服学习过程中存在的种种障碍，做法不正确的是（C）。A找出面临的障碍B深刻分析问题根源C无视障碍的存在D对出现的问题进行反思11.利用活动跟踪表可以清楚地了解自己的工作习惯，填写活动跟踪表的正确步骤是（B）。①分析工作活动是门急诊医技楼外脚手架采用悬挑式单排脚手架，基础回填后改为落地式双排脚手架，脚手架搭设高度为23m。病房医技楼外脚手架采用悬挑双排脚手架，分四次悬挑ofbackbonebackbonerole;tofullstrengtheningmembersyouthwork,fullplayyouthemployeesincompanydevelopmentintheofforcerole;toimproveindependentCommissionagainstcorruptionworklevel,strengtheningonenterprisebusinesskeylinkofeffectivenessmonitored.,Andmaintainstability.Tofurtherstrengthenpublicityandeducation,improvetheoveralllegalsystem.Wemuststrengthensafetymanagement,establishandimprovetheeducation,supervision,andevaluationasoneofthetrafficsafetymanagementmechanism.ToconscientiouslysumuptheOlympicsecuritycontrols,promotingintegratedmanagementtoahigherlevel,higherstandards,ahigherlevelofdevelopment.Employees,todayislunarcalendaronDecember24,theoxBellisabouttoring,atthistimeofyear,weclearlyfeelthepulseoftheXXpowergenerationcompanytoflourish,tomoreclearlyhearXXpowergenerationcompaniesmatureandsymmetrybreathing.Recallingpastoneanotheracrossarailing,weareenthusiasticandfullofconfidence.Futuredevelopmentopportunities,wemoreexcitingfightmorespirited.Employees,letustogetheracross2013fullofchallengesandopportunities,tocreateagreen,low-costoperation,fullofhumanecareofaworld-classpowergenerationcompanyandworkhard!TheoccasionoftheSpringFestival,mysincerewishthatyouandthefamiliesofthestaffinthenewyear,goodhealth,happy,happyWewillcontinuetoimprovethecompany\'sinternalcontrolsystem,andsteadyimprovementinabilitytomanageandcontrol,optimizebusinessprocesses,toensuresmoothprocesses,responsibilitiesinplace;tofurtherstrengtheninternalcontrols,playacontrolpostindependentoversightroleofevaluationcomplyingwiththird-partyresponsibility;toactivelymakeuseofinternalaudittoolsdetectpotentialmanagement,streamline,standardizerelatedtransactions,strengtheningoperationsinaccordancewithlaw.Deepeningtheinformationmanagementtoensurefullcommunication"zeroresistance".ToconstantlyperfectERP,andBFS++,andPI,andMIS,andSCM,informationsystembasedconstruction,fullintegrationinformationsystem,achievedinformationresourcesshared;toexpandPortalsystemapplicationofbreadthanddepth,playinformationsystemonenterpriseofAssistantrole;toperfectdailyrunmaintenanceoperationofrecords,promoteproblemreasonsanalysisandsystemhandover;tostrengtheningBFS++,andERP,andSCM,technologyapplicationoftraining,improveemployeesapplicationinformationsystemofcapacityandlevel.Humanisticcaretoensure"zero."TostrengtheningHumanitiescare,continuestofostercompanywindclear,andgasare,andheartShunofcultureatmosphere;strengtheninglovehelpedtrapped,caredifficultemployees;carriedoutstyleactivities,richemployeeslife;strengtheninghealthandlabourprotection,organizationcareerhealthmedical,controlcareeragainst;continuestoimplementationpsychologicalwarningpreventionsystem,trainingemployeeshealthofcharacter,andstableofmoodandenterprisingofattitude,createdfriendlyfraternityofHumanitiesenvironment.Tostrengthenriskmanagement,ensurethatthebusinessof"zerorisk".Tostrengthenedbusinessplansmanagement,willbusinessbusinessplanscovertoalllevel,ensurethebusinesscancontrolincontrol;tocloseconcernfinancial,andcoalelectriclinkage,andenergy-savingscheduling,nationalpolicytrends,strengtheningtrack,activeshould;toimplementationState-ownedassetsmethod,furtherspecificationbusinessfinancialmanagement;toperfectrisktubecontrolsystem,achievedriskrecognition,andmeasure,andassessment,andreport,andcontrolfeedbackofclosedringmanagement,improveriskpreventioncapacity.Tofurtherstandardizetrading,andstrivetoachieve"accordingtolaw,standardizeandfair."Innovationofperformancemanagement,toensurethatpotentialemployees"zerofly".Tostrengthenperformancemanagement,processcontrol,enhanceemployeeevaluationandlevelsofeffectivecommunicationtoimproveperformancemanagement.Tofurtherquantifyandrefineemployeestandards...Work,fullplayparty,andbranch,andmembersin"fivetypeEnterprise"constructionintheofcorerole,andfightingfortressroleandpioneermodelrole;tocontinuestostrengthening"fourgood"leadershipconstruction,fullplaylevelscadresinenterprisedevelopmentinthe否有效，并区分工作种类；②把一天的工作活动详细地记录下来；③按照优先级别对一天的活动进行分析；④把每个活动的起止时间记录下来。A②①③④B②④①③C②④③①D①②③④12.小张在公司经常自我贬低和自嘲，还常常自责，且优柔寡断，这表明他是一个（B）。A自信果断的人B消极自卑的人C好斗的人D谦虚的人13.李总要求销售部给出每月的销售总额，但收到的数据总是缺少几个关键产品的销售额，他不得不亲自去相关部门询问。销售部传递的信息不符合优质信息特点中的（D）。A正确的形式B适度的费用C合适的人员D正确的内容14.关于副语言沟通，说法不正确的是（C）。A副语言沟通可以表现出一个人的情绪状况和态度B副语言沟通可以影响人们对信息的理解以及交流双方的相互评价C副语言沟通是通过词语来实现的D副语言沟通因素中任何一个或全部被加到词语中时，往往能使其意义产生一些变化15.小陈下周要向公司作个报告，他很想知道哪种方法能帮他抓住听众的心理。不能帮助他抓住听众心理的方法是（B）。A经常使用PPT配合他的陈述B陈述中用很快的语速说话C在陈述过程中，经常提一些具有启发性的问题D在结束一个话题后，做一些阶段性的总结16.谈判过程中，面对批评，正确的做法是（A）。A承认并公开接受合理的意见B针锋相对C无论对错都不理睬D不问原因就道歉门急诊医技楼外脚手架采用悬挑式单排脚手架，基础回填后改为落地式双排脚手架，脚手架搭设高度为23m。病房医技楼外脚手架采用悬挑双排脚手架，分四次悬挑ofbackbonebackbonerole;tofullstrengtheningmembersyouthwork,fullplayyouthemployeesincompanydevelopmentintheofforcerole;toimproveindependentCommissionagainstcorruptionworklevel,strengtheningonenterprisebusinesskeylinkofeffectivenessmonitored.,Andmaintainstability.Tofurtherstrengthenpublicityandeducation,improvetheoveralllegalsystem.Wemuststrengthensafetymanagement,establishandimprovetheeducation,supervision,andevaluationasoneofthetrafficsafetymanagementmechanism.ToconscientiouslysumuptheOlympicsecuritycontrols,promotingintegratedmanagementtoahigherlevel,higherstandards,ahigherlevelofdevelopment.Employees,todayislunarcalendaronDecember24,theoxBellisabouttoring,atthistimeofyear,weclearlyfeelthepulseoftheXXpowergenerationcompanytoflourish,tomoreclearlyhearXXpowergenerationcompaniesmatureandsymmetrybreathing.Recallingpastoneanotheracrossarailing,weareenthusiasticandfullofconfidence.Futuredevelopmentopportunities,wemoreexcitingfightmorespirited.Employees,letustogetheracross2013fullofchallengesandopportunities,tocreateagreen,low-costoperation,fullofhumanecareofaworld-classpowergenerationcompanyandworkhard!TheoccasionoftheSpringFestival,mysincerewishthatyouandthefamiliesofthestaffinthenewyear,goodhealth,happy,happyWewillcontinuetoimprovethecompany\'sinternalcontrolsystem,andsteadyimprovementinabilitytomanageandcontrol,optimizebusinessprocesses,toensuresmoothprocesses,responsibilitiesinplace;tofurtherstrengtheninternalcontrols,playacontrolpostindependentoversightroleofevaluationcomplyingwiththird-partyresponsibility;toactivelymakeuseofinternalaudittoolsdetectpotentialmanagement,streamline,standardizerelatedtransactions,strengtheningoperationsinaccordancewithlaw.Deepeningtheinformationmanagementtoensurefullcommunication"zeroresistance".ToconstantlyperfectERP,andBFS++,andPI,andMIS,andSCM,informationsystembasedconstruction,fullintegrationinformationsystem,achievedinformationresourcesshared;toexpandPortalsystemapplicationofbreadthanddepth,playinformationsystemonenterpriseofAssistantrole;toperfectdailyrunmaintenanceoperationofrecords,promoteproblemreasonsanalysisandsystemhandover;tostrengtheningBFS++,andERP,andSCM,technologyapplicationoftraining,improveemployeesapplicationinformationsystemofcapacityandlevel.Humanisticcaretoensure"zero."TostrengtheningHumanitiescare,continuestofostercompanywindclear,andgasare,andheartShunofcultureatmosphere;strengtheninglovehelpedtrapped,caredifficultemployees;carriedoutstyleactivities,richemployeeslife;strengtheninghealthandlabourprotection,organizationcareerhealthmedical,controlcareeragainst;continuestoimplementationpsychologicalwarningpreventionsystem,trainingemployeeshealthofcharacter,andstableofmoodandenterprisingofattitude,createdfriendlyfraternityofHumanitiesenvironment.Tostrengthenriskmanagement,ensurethatthebusinessof"zerorisk".Tostrengthenedbusinessplansmanagement,willbusinessbusinessplanscovertoalllevel,ensurethebusinesscancontrolincontrol;tocloseconcernfinancial,andcoalelectriclinkage,andenergy-savingscheduling,nationalpolicytrends,strengtheningtrack,activeshould;toimplementationState-ownedassetsmethod,furtherspecificationbusinessfinancialmanagement;toperfectrisktubecontrolsystem,achievedriskrecognition,andmeasure,andassessment,andreport,andcontrolfeedbackofclosedringmanagement,improveriskpreventioncapacity.Tofurtherstandardizetrading,andstrivetoachieve"accordingtolaw,standardizeandfair."Innovationofperformancemanagement,toensurethatpotentialemployees"zerofly".Tostrengthenperformancemanagement,processcontrol,enhanceemployeeevaluationandlevelsofeffectivecommunicationtoimproveperformancemanagement.Tofurtherquantifyandrefineemployeestandards...Work,fullplayparty,andbranch,andmembersin"fivetypeEnterprise"constructionintheofcorerole,andfightingfortressroleandpioneermodelrole;tocontinuestostrengthening"fourgood"leadershipconstruction,fullplaylevelscadresinenterprisedevelopmentinthe17.根据PEST分析法，人民消费结构和消费水平属于组织的（B）环境。A技术B经济C社会文化D政治法律18.从客户中直接获取客户需求信息是获取客户需求信息的途径之一，这一途径的优点是（A）。A直接可靠B具有隐蔽性C经过提炼，准确可靠D获取信息的过程较长19.组织文化中，权力文化的特点是（A）。A员工必须完全适应领导，根据领导的指示执行任务B组织体制往往具备详细的工作描述、程序手册、明确的职责、等级性的职业发展道路C一群专业人士常常集合在一起发展和提高自己的个人目标D工作高于一切，要求团队成员必须迅速应对变化的组织20.头脑风暴法是一种发挥人们创造力的方法，在使用头脑风暴法的过程中，人们应遵循的原则是（D）。A人员都应该是专家B能够进行批评C人员越少越好D提出较多数量的想法21.采用电子头脑风暴法，所有成员可同时产生想法，在交流中具有平等性，这体现了电子头脑风暴法（D）的优点。A匿名性B社会互动减少C更多人员参与D思想平行而入22.个人SWOT分析是一种对自己的工作、生活及社会大环境进行分析的方法，其中OT是指对个人的（B）进行分析。A强项和机会B机会和威胁C优势和劣势D弱项和机会23.小李在利用SWOT分析法进行自我评估时，发现自己做事缺乏恒心，这属于他的（B）。门急诊医技楼外脚手架采用悬挑式单排脚手架，基础回填后改为落地式双排脚手架，脚手架搭设高度为23m。病房医技楼外脚手架采用悬挑双排脚手架，分四次悬挑ofbackbonebackbonerole;tofullstrengtheningmembersyouthwork,fullplayyouthemployeesincompanydevelopmentintheofforcerole;toimproveindependentCommissionagainstcorruptionworklevel,strengtheningonenterprisebusinesskeylinkofeffectivenessmonitored.,Andmaintainstability.Tofurtherstrengthenpublicityandeducation,improvetheoveralllegalsystem.Wemuststrengthensafetymanagement,establishandimprovetheeducation,supervision,andevaluationasoneofthetrafficsafetymanagementmechanism.ToconscientiouslysumuptheOlympicsecuritycontrols,promotingintegratedmanagementtoahigherlevel,higherstandards,ahigherlevelofdevelopment.Employees,todayislunarcalendaronDecember24,theoxBellisabouttoring,atthistimeofyear,weclearlyfeelthepulseoftheXXpowergenerationcompanytoflourish,tomoreclearlyhearXXpowergenerationcompaniesmatureandsymmetrybreathing.Recallingpastoneanotheracrossarailing,weareenthusiasticandfullofconfidence.Futuredevelopmentopportunities,wemoreexcitingfightmorespirited.Employees,letustogetheracross2013fullofchallengesandopportunities,tocreateagreen,low-costoperation,fullofhumanecareofaworld-classpowergenerationcompanyandworkhard!TheoccasionoftheSpringFestival,mysincerewishthatyouandthefamiliesofthestaffinthenewyear,goodhealth,happy,happyWewillcontinuetoimprovethecompany\'sinternalcontrolsystem,andsteadyimprovementinabilitytomanageandcontrol,optimizebusinessprocesses,toensuresmoothprocesses,responsibilitiesinplace;tofurtherstrengtheninternalcontrols,playacontrolpostindependentoversightroleofevaluationcomplyingwiththird-partyresponsibility;toactivelymakeuseofinternalaudittoolsdetectpotentialmanagement,streamline,standardizerelatedtransactions,strengtheningoperationsinaccordancewithlaw.Deepeningtheinformationmanagementtoensurefullcommunication"zeroresistance".ToconstantlyperfectERP,andBFS++,andPI,andMIS,andSCM,informationsystembasedconstruction,fullintegrationinformationsystem,achievedinformationresourcesshared;toexpandPortalsystemapplicationofbreadthanddepth,playinformationsystemonenterpriseofAssistantrole;toperfectdailyrunmaintenanceoperationofrecords,promoteproblemreasonsanalysisandsystemhandover;tostrengtheningBFS++,andERP,andSCM,technologyapplicationoftraining,improveemployeesapplicationinformationsystemofcapacityandlevel.Humanisticcaretoensure"zero."TostrengtheningHumanitiescare,continuestofostercompanywindclear,andgasare,andheartShunofcultureatmosphere;strengtheninglovehelpedtrapped,caredifficultemployees;carriedoutstyleactivities,richemployeeslife;strengtheninghealthandlabourprotection,organizationcareerhealthmedical,controlcareeragainst;continuestoimplementationpsychologicalwarningpreventionsystem,trainingemployeeshealthofcharacter,andstableofmoodandenterprisingofattitude,createdfriendlyfraternityofHumanitiesenvironment.Tostrengthenriskmanagement,ensurethatthebusinessof"zerorisk".Tostrengthenedbusinessplansmanagement,willbusinessbusinessplanscovertoalllevel,ensurethebusinesscancontrolincontrol;tocloseconcernfinancial,andcoalelectriclinkage,andenergy-savingscheduling,nationalpolicytrends,strengtheningtrack,activeshould;toimplementationState-ownedassetsmethod,furtherspecificationbusinessfinancialmanagement;toperfectrisktubecontrolsystem,achievedriskrecognition,andmeasure,andassessment,andreport,andcontrolfeedbackofclosedringmanagement,improveriskpreventioncapacity.Tofurtherstandardizetrading,andstrivetoachieve"accordingtolaw,standardizeandfair."Innovationofperformancemanagement,toensurethatpotentialemployees"zerofly".Tostrengthenperformancemanagement,processcontrol,enhanceemployeeevaluationandlevelsofeffectivecommunicationtoimproveperformancemanagement.Tofurtherquantifyandrefineemployeestandards...Work,fullplayparty,andbranch,andmembersin"fivetypeEnterprise"constructionintheofcorerole,andfightingfortressroleandpioneermodelrole;tocontinuestostrengthening"fourgood"leadershipconstruction,fullplaylevelscadresinenterprisedevelopmentintheA优势B劣势C机会D威胁24.按照KOLB学习周期，学习一般由四个阶段组成，描述不正确的是（A）。A四个阶段中前两个阶段最重要B学习可以从四个阶段中的任意一个阶段开始C任何一个单独的阶段都不能构成完整的经验学习过程D从一个阶段过渡到另一个阶段是很自然的过程25.关于反思，说法不正确的是（C）。A反思是从经验中学习的关键B在反思问题的过程中尽量遵循逻辑C反思是个人的事情，不需要同他人讨论D反思同理论学习、实践应用和获得经验相结合，组成完整的学习过程26.SMART原则中的M代表（B）。A明确的B可衡量的C可达到的D有时间规定的27.不良的工作方式会大大降低时间的利用效率，（B）不属于不良的工作方式。A时间观念差B及时调整工作计划C做事拖拉推延D做事虎头蛇尾28.提高工作效率的方法有很多，不正确的是（D）。A为重要的工作选择最佳时间B养成并坚持良好的工作习惯C确保在做重要工作时不被打扰D不受任何计划约束29.减少时间浪费的重要方法之一是合理处理各种工作，做法不合适的是（C）。A事先做好安排，避免重复性工作B把更多的事务性工作分派出去C如果团队成员需要培训才能完成工作，就自己去完成门急诊医技楼外脚手架采用悬挑式单排脚手架，基础回填后改为落地式双排脚手架，脚手架搭设高度为23m。病房医技楼外脚手架采用悬挑双排脚手架，分四次悬挑ofbackbonebackbonerole;tofullstrengtheningmembersyouthwork,fullplayyouthemployeesincompanydevelopmentintheofforcerole;toimproveindependentCommissionagainstcorruptionworklevel,strengtheningonenterprisebusinesskeylinkofeffectivenessmonitored.,Andmaintainstability.Tofurtherstrengthenpublicityandeducation,improvetheoveralllegalsystem.Wemuststrengthensafetymanagement,establishandimprovetheeducation,supervision,andevaluationasoneofthetrafficsafetymanagementmechanism.ToconscientiouslysumuptheOlympicsecuritycontrols,promotingintegratedmanagementtoahigherlevel,higherstandards,ahigherlevelofdevelopment.Employees,todayislunarcalendaronDecember24,theoxBellisabouttoring,atthistimeofyear,weclearlyfeelthepulseoftheXXpowergenerationcompanytoflourish,tomoreclearlyhearXXpowergenerationcompaniesmatureandsymmetrybreathing.Recallingpastoneanotheracrossarailing,weareenthusiasticandfullofconfidence.Futuredevelopmentopportunities,wemoreexcitingfightmorespirited.Employees,letustogetheracross2013fullofchallengesandopportunities,tocreateagreen,low-costoperation,fullofhumanecareofaworld-classpowergenerationcompanyandworkhard!TheoccasionoftheSpringFestival,mysincerewishthatyouandthefamiliesofthestaffinthenewyear,goodhealth,happy,happyWewillcontinuetoimprovethecompany\'sinternalcontrolsystem,andsteadyimprovementinabilitytomanageandcontrol,optimizebusinessprocesses,toensuresmoothprocesses,responsibilitiesinplace;tofurtherstrengtheninternalcontrols,playacontrolpostindependentoversightroleofevaluationcomplyingwiththird-partyresponsibility;toactivelymakeuseofinternalaudittoolsdetectpotentialmanagement,streamline,standardizerelatedtransactions,strengtheningoperationsinaccordancewithlaw.Deepeningtheinformationmanagementtoensurefullcommunication"zeroresistance".ToconstantlyperfectERP,andBFS++,andPI,andMIS,andSCM,informationsystembasedconstruction,fullintegrationinformationsystem,achievedinformationresourcesshared;toexpandPortalsystemapplicationofbreadthanddepth,playinformationsystemonenterpriseofAssistantrole;toperfectdailyrunmaintenanceoperationofrecords,promoteproblemreasonsanalysisandsystemhandover;tostrengtheningBFS++,andERP,andSCM,technologyapplicationoftraining,improveemployeesapplicationinformationsystemofcapacityandlevel.Humanisticcaretoensure"zero."TostrengtheningHumanitiescare,continuestofostercompanywindclear,andgasare,andheartShunofcultureatmosphere;strengtheninglovehelpedtrapped,caredifficultemployees;carriedoutstyleactivities,richemployeeslife;strengtheninghealthandlabourprotection,organizationcareerhealthmedical,controlcareeragainst;continuestoimplementationpsychologicalwarningpreventionsystem,trainingemployeeshealthofcharacter,andstableofmoodandenterprisingofattitude,createdfriendlyfraternityofHumanitiesenvironment.Tostrengthenriskmanagement,ensurethatthebusinessof"zerorisk".Tostrengthenedbusinessplansmanagement,willbusinessbusinessplanscovertoalllevel,ensurethebusinesscancontrolincontrol;tocloseconcernfinancial,andcoalelectriclinkage,andenergy-savingscheduling,nationalpolicytrends,strengtheningtrack,activeshould;toimplementationState-ownedassetsmethod,furtherspecificationbusinessfinancialmanagement;toperfectrisktubecontrolsystem,achievedriskrecognition,andmeasure,andassessment,andreport,andcontrolfeedbackofclosedringmanagement,improveriskpreventioncapacity.Tofurtherstandardizetrading,andstrivetoachieve"accordingtolaw,standardizeandfair."Innovationofperformancemanagement,toensurethatpotentialemployees"zerofly".Tostrengthenperformancemanagement,processcontrol,enhanceemployeeevaluationandlevelsofeffectivecommunicationtoimproveperformancemanagement.Tofurtherquantifyandrefineemployeestandards...Work,fullplayparty,andbranch,andmembersin"fivetypeEnterprise"constructionintheofcorerole,andfightingfortressroleandpioneermodelrole;tocontinuestostrengthening"fourgood"leadershipconstruction,fullplaylevelscadresinenterprisedevelopmentintheD不接手不属于职责范围内的工作30.时间安排是沟通五要素之一，在进行时间安排时，需要注意的因素不包括（B）。A需要在什么时候达到沟通目的B如何说服沟通对象执行某项任务C参与沟通的人是否需要花费时间做准备D参与沟通的人什么时间有空闲31.在平衡计分卡中，员工满意度属于（B）角度的指标。A财务B学习与成长C客户D内部流程32.相对于个人来说，团队工作有很多优势，体现了“合理决策”这一优势的是（A）。A更多的人参与讨论并发表意见B能更好地应付变化C不同成员互相配合完成工作D能够安排团队成员做他们擅长的工作33.李先生的工作经常需要调动所有角色来推动工作进程，就像管弦乐队的指挥。根据角色理论，他扮演的角色是（C）。A谋士B实施人员C领导D挑战者34.决策需要在创造性和理性之间达到一定的平衡，属于理性决策的是（B）。A冲破壁垒和阻碍B按照标准分析解决方案C思考不可思议的问题D提出不寻常的想法和解决方案35.作为团队领导，支持员工发展的方式是多种多样的，团队领导一般不以（B）角色来帮助员工学习。A鼓励者B学员C教练D培训师36.属于训练的特点的是（A）。门急诊医技楼外脚手架采用悬挑式单排脚手架，基础回填后改为落地式双排脚手架，脚手架搭设高度为23m。病房医技楼外脚手架采用悬挑双排脚手架，分四次悬挑ofbackbonebackbonerole;tofullstrengtheningmembersyouthwork,fullplayyouthemployeesincompanydevelopmentintheofforcerole;toimproveindependentCommissionagainstcorruptionworklevel,strengtheningonenterprisebusinesskeylinkofeffectivenessmonitored.,Andmaintainstability.Tofurtherstrengthenpublicityandeducation,improvetheoveralllegalsystem.Wemuststrengthensafetymanagement,establishandimprovetheeducation,supervision,andevaluationasoneofthetrafficsafetymanagementmechanism.ToconscientiouslysumuptheOlympicsecuritycontrols,promotingintegratedmanagementtoahigherlevel,higherstandards,ahigherlevelofdevelopment.Employees,todayislunarcalendaronDecember24,theoxBellisabouttoring,atthistimeofyear,weclearlyfeelthepulseoftheXXpowergenerationcompanytoflourish,tomoreclearlyhearXXpowergenerationcompaniesmatureandsymmetrybreathing.Recallingpastoneanotheracrossarailing,weareenthusiasticandfullofconfidence.Futuredevelopmentopportunities,wemoreexcitingfightmorespirited.Employees,letustogetheracross2013fullofchallengesandopportunities,tocreateagreen,low-costoperation,fullofhumanecareofaworld-classpowergenerationcompanyandworkhard!TheoccasionoftheSpringFestival,mysincerewishthatyouandthefamiliesofthestaffinthenewyear,goodhealth,happy,happyWewillcontinuetoimprovethecompany\'sinternalcontrolsystem,andsteadyimprovementinabilitytomanageandcontrol,optimizebusinessprocesses,toensuresmoothprocesses,responsibilitiesinplace;tofurtherstrengtheninternalcontrols,playacontrolpostindependentoversightroleofevaluationcomplyingwiththird-partyresponsibility;toactivelymakeuseofinternalaudittoolsdetectpotentialmanagement,streamline,standardizerelatedtransactions,strengtheningoperationsinaccordancewithlaw.Deepeningtheinformationmanagementtoensurefullcommunication"zeroresistance".ToconstantlyperfectERP,andBFS++,andPI,andMIS,andSCM,informationsystembasedconstruction,fullintegrationinformationsystem,achievedinformationresourcesshared;toexpandPortalsystemapplicationofbreadthanddepth,playinformationsystemonenterpriseofAssistantrole;toperfectdailyrunmaintenanceoperationofrecords,promoteproblemreasonsanalysisandsystemhandover;tostrengtheningBFS++,andERP,andSCM,technologyapplicationoftraining,improveemployeesapplicationinformationsystemofcapacityandlevel.Humanisticcaretoensure"zero."TostrengtheningHumanitiescare,continuestofostercompanywindclear,andgasare,andheartShunofcultureatmosphere;strengtheninglovehelpedtrapped,caredifficultemployees;carriedoutstyleactivities,richemployeeslife;strengtheninghealthandlabourprotection,organizationcareerhealthmedical,controlcareeragainst;continuestoimplementationpsychologicalwarningpreventionsystem,trainingemployeeshealthofcharacter,andstableofmoodandenterprisingofattitude,createdfriendlyfraternityofHumanitiesenvironment.Tostrengthenriskmanagement,ensurethatthebusinessof"zerorisk".Tostrengthenedbusinessplansmanagement,willbusinessbusinessplanscovertoalllevel,ensurethebusinesscancontrolincontrol;tocloseconcernfinancial,andcoalelectriclinkage,andenergy-savingscheduling,nationalpolicytrends,strengtheningtrack,activeshould;toimplementationState-ownedassetsmethod,furtherspecificationbusinessfinancialmanagement;toperfectrisktubecontrolsystem,achievedriskrecognition,andmeasure,andassessment,andreport,andcontrolfeedbackofclosedringmanagement,improveriskpreventioncapacity.Tofurtherstandardizetrading,andstrivetoachieve"accordingtolaw,standardizeandfair."Innovationofperformancemanagement,toensurethatpotentialemployees"zerofly".Tostrengthenperformancemanagement,processcontrol,enhanceemployeeevaluationandlevelsofeffectivecommunicationtoimproveperformancemanagement.Tofurtherquantifyandrefineemployeestandards...Work,fullplayparty,andbranch,andmembersin"fivetypeEnterprise"constructionintheofcorerole,andfightingfortressroleandpioneermodelrole;tocontinuestostrengthening"fourgood"leadershipconstruction,fullplaylevelscadresinenterprisedevelopmentintheA用于整个工作、项目和新的职责培训B用于目的明确、短期的实用技能、技术和程序的培训C一般只持续讲授一次D方式有解释、示范和有指导的实践，还有反馈37.小王刚加入一家新公司，他准备给自己制定一个远大的目标，使自己得到更好的发展，他在制定目标时应该（A）。A让自己的目标遵循并服从团队的目标B不考虑具体衡量目标的标准和依据C不考虑组织目标D自己认为满意就行38.关于Y理论，说法不正确的是（C）。A信仰Y理论的人认为工作就是人的天性B信仰Y理论的人认为人们都想对自己的努力负责C信仰Y理论的人认为大部分人懒惰，不愿意工作D信仰Y理论的人认为如果员工没有被激励是因为组织中存在某些不足39.关于管理者，说法不正确的是（C）。A管理者的主要职责是完成工作任务B管理者需要把领导的艺术运用到其角色之中C管理者注重的是结果，而不是任务计划和控制D管理者有发号施令的权力40.李总要求团队以生产优质产品，提供优质服务为目标，这样的团队属于（B）。A特别工作团队B质量团队C供销团队D自我管理型团队41.推广部常常采取“一致同意”的方式选择最佳方案，这种达成协议的方式的优点是（B）。A节省了作决策的时间B使每一个团队成员都有自己的决定权C提高了团队的工作效率D极大地发挥了团队工作的优势42.各地方销售点常因总公司销售额分配不均而互相指责。这个冲突产生的根本原因是（D）。A相互缺乏沟通B误传消息门急诊医技楼外脚手架采用悬挑式单排脚手架，基础回填后改为落地式双排脚手架，脚手架搭设高度为23m。病房医技楼外脚手架采用悬挑双排脚手架，分四次悬挑ofbackbonebackbonerole;tofullstrengtheningmembersyouthwork,fullplayyouthemployeesincompanydevelopmentintheofforcerole;toimproveindependentCommissionagainstcorruptionworklevel,strengtheningonenterprisebusinesskeylinkofeffectivenessmonitored.,Andmaintainstability.Tofurtherstrengthenpublicityandeducation,improvetheoveralllegalsystem.Wemuststrengthensafetymanagement,establishandimprovetheeducation,supervision,andevaluationasoneofthetrafficsafetymanagementmechanism.ToconscientiouslysumuptheOlympicsecuritycontrols,promotingintegratedmanagementtoahigherlevel,higherstandards,ahigherlevelofdevelopment.Employees,todayislunarcalendaronDecember24,theoxBellisabouttoring,atthistimeofyear,weclearlyfeelthepulseoftheXXpowergenerationcompanytoflourish,tomoreclearlyhearXXpowergenerationcompaniesmatureandsymmetrybreathing.Recallingpastoneanotheracrossarailing,weareenthusiasticandfullofconfidence.Futuredevelopmentopportunities,wemoreexcitingfightmorespirited.Employees,letustogetheracross2013fullofchallengesandopportunities,tocreateagreen,low-costoperation,fullofhumanecareofaworld-classpowergenerationcompanyandworkhard!TheoccasionoftheSpringFestival,mysincerewishthatyouandthefamiliesofthestaffinthenewyear,goodhealth,happy,happyWewillcontinuetoimprovethecompany\'sinternalcontrolsystem,andsteadyimprovementinabilitytomanageandcontrol,optimizebusinessprocesses,toensuresmoothprocesses,responsibilitiesinplace;tofurtherstrengtheninternalcontrols,playacontrolpostindependentoversightroleofevaluationcomplyingwiththird-partyresponsibility;toactivelymakeuseofinternalaudittoolsdetectpotentialmanagement,streamline,standardizerelatedtransactions,strengtheningoperationsinaccordancewithlaw.Deepeningtheinformationmanagementtoensurefullcommunication"zeroresistance".ToconstantlyperfectERP,andBFS++,andPI,andMIS,andSCM,informationsystembasedconstruction,fullintegrationinformationsystem,achievedinformationresourcesshared;toexpandPortalsystemapplicationofbreadthanddepth,playinformationsystemonenterpriseofAssistantrole;toperfectdailyrunmaintenanceoperationofrecords,promoteproblemreasonsanalysisandsystemhandover;tostrengtheningBFS++,andERP,andSCM,technologyapplicationoftraining,improveemployeesapplicationinformationsystemofcapacityandlevel.Humanisticcaretoensure"zero."TostrengtheningHumanitiescare,continuestofostercompanywindclear,andgasare,andheartShunofcultureatmosphere;strengtheninglovehelpedtrapped,caredifficultemployees;carriedoutstyleactivities,richemployeeslife;strengtheninghealthandlabourprotection,organizationcareerhealthmedical,controlcareeragainst;continuestoimplementationpsychologicalwarningpreventionsystem,trainingemployeeshealthofcharacter,andstableofmoodandenterprisingofattitude,createdfriendlyfraternityofHumanitiesenvironment.Tostrengthenriskmanagement,ensurethatthebusinessof"zerorisk".Tostrengthenedbusinessplansmanagement,willbusinessbusinessplanscovertoalllevel,ensurethebusinesscancontrolincontrol;tocloseconcernfinancial,andcoalelectriclinkage,andenergy-savingscheduling,nationalpolicytrends,strengtheningtrack,activeshould;toimplementationState-ownedassetsmethod,furtherspecificationbusinessfinancialmanagement;toperfectrisktubecontrolsystem,achievedriskrecognition,andmeasure,andassessment,andreport,andcontrolfeedbackofclosedringmanagement,improveriskpreventioncapacity.Tofurtherstandardizetrading,andstrivetoachieve"accordingtolaw,standardizeandfair."Innovationofperformancemanagement,toensurethatpotentialemployees"zerofly".Tostrengthenperformancemanagement,processcontrol,enhanceemployeeevaluationandlevelsofeffectivecommunicationtoimproveperformancemanagement.Tofurtherquantifyandrefineemployeestandards...Work,fullplayparty,andbranch,andmembersin"fivetypeEnterprise"constructionintheofcorerole,andfightingfortressroleandpioneermodelrole;tocontinuestostrengthening"fourgood"leadershipconstruction,fullplaylevelscadresinenterprisedevelopmentintheC相互侵犯D标准的冲突43.某组织的一个目标是“每天至少能够接待25名需要咨询的客户”，这个组织目标可以生成若干个发展目标，与此相关的发展目标不包括（D）。A月底之前，提高对问题的诊断能力B到下个月，要熟练掌握文件处理程序C月底之前要形成一套完整的规范标准D成为行业的领军者44.关于非正式审查的方法，说法不正确的是（C）。A确定自己有时间进行交谈和倾听B在进行交流时，保持平易近人的态度C提出建议，并且直接告诉他们要做什么D了解他们现在是否遇到了困难45.在制定目标时，应确定目标是可衡量的。符合“可衡量”原则的目标是（A）。A达到每分钟60个字的打字速度B取得优异的成绩C提高打字速度D加强身体锻炼46.吴总为了更好地监督客服部门员工的工作，采用了软、硬两种监督指标，关于这两种指标，说法不正确的是（C）。A软指标就是人们说的意见和各种感觉、观点、看法等B硬指标是事实和统计数据C软指标比硬指标更有效D软指标又叫定性指标，硬指标又叫定量指标47.“学习”是绩效评估的标准之一，考察（B）属于以“学习”为标准的绩效评估。A新的产品是否符合用户的标准B团队成员进行了哪些方面的培训C客户满意度是否得到了提高D各个团队之间的工作如何协调一致48.根据期望理论，如果一个团队成员受到激励，投入额外的努力。对于这种做法带来的结果，说法不正确的是（C）。A引起第一级结果，即绩效水平得到了提高B由第一级结果而得到了第二级结果，例如表扬、提拔等门急诊医技楼外脚手架采用悬挑式单排脚手架，基础回填后改为落地式双排脚手架，脚手架搭设高度为23m。病房医技楼外脚手架采用悬挑双排脚手架，分四次悬挑ofbackbonebackbonerole;tofullstrengtheningmembersyouthwork,fullplayyouthemployeesincompanydevelopmentintheofforcerole;toimproveindependentCommissionagainstcorruptionworklevel,strengtheningonenterprisebusinesskeylinkofeffectivenessmonitored.,Andmaintainstability.Tofurtherstrengthenpublicityandeducation,improvetheoveralllegalsystem.Wemuststrengthensafetymanagement,establishandimprovetheeducation,supervision,andevaluationasoneofthetrafficsafetymanagementmechanism.ToconscientiouslysumuptheOlympicsecuritycontrols,promotingintegratedmanagementtoahigherlevel,higherstandards,ahigherlevelofdevelopment.Employees,todayislunarcalendaronDecember24,theoxBellisabouttoring,atthistimeofyear,weclearlyfeelthepulseoftheXXpowergenerationcompanytoflourish,tomoreclearlyhearXXpowergenerationcompaniesmatureandsymmetrybreathing.Recallingpastoneanotheracrossarailing,weareenthusiasticandfullofconfidence.Futuredevelopmentopportunities,wemoreexcitingfightmorespirited.Employees,letustogetheracross2013fullofchallengesandopportunities,tocreateagreen,low-costoperation,fullofhumanecareofaworld-classpowergenerationcompanyandworkhard!TheoccasionoftheSpringFestival,mysincerewishthatyouandthefamiliesofthestaffinthenewyear,goodhealth,happy,happyWewillcontinuetoimprovethecompany\'sinternalcontrolsystem,andsteadyimprovementinabilitytomanageandcontrol,optimizebusinessprocesses,toensuresmoothprocesses,responsibilitiesinplace;tofurtherstrengtheninternalcontrols,playacontrolpostindependentoversightroleofevaluationcomplyingwiththird-partyresponsibility;toactivelymakeuseofinternalaudittoolsdetectpotentialmanagement,streamline,standardizerelatedtransactions,strengtheningoperationsinaccordancewithlaw.Deepeningtheinformationmanagementtoensurefullcommunication"zeroresistance".ToconstantlyperfectERP,andBFS++,andPI,andMIS,andSCM,informationsystembasedconstruction,fullintegrationinformationsystem,achievedinformationresourcesshared;toexpandPortalsystemapplicationofbreadthanddepth,playinformationsystemonenterpriseofAssistantrole;toperfectdailyrunmaintenanceoperationofrecords,promoteproblemreasonsanalysisandsystemhandover;tostrengtheningBFS++,andERP,andSCM,technologyapplicationoftraining,improveemployeesapplicationinformationsystemofcapacityandlevel.Humanisticcaretoensure"zero."TostrengtheningHumanitiescare,continuestofostercompanywindclear,andgasare,andheartShunofcultureatmosphere;strengtheninglovehelpedtrapped,caredifficultemployees;carriedoutstyleactivities,richemployeeslife;strengtheninghealthandlabourprotection,organizationcareerhealthmedical,controlcareeragainst;continuestoimplementationpsychologicalwarningpreventionsystem,trainingemployeeshealthofcharacter,andstableofmoodandenterprisingofattitude,createdfriendlyfraternityofHumanitiesenvironment.Tostrengthenriskmanagement,ensurethatthebusinessof"zerorisk".Tostrengthenedbusinessplansmanagement,willbusinessbusinessplanscovertoalllevel,ensurethebusinesscancontrolincontrol;tocloseconcernfinancial,andcoalelectriclinkage,andenergy-savingscheduling,nationalpolicytrends,strengtheningtrack,activeshould;toimplementationState-ownedassetsmethod,furtherspecificationbusinessfinancialmanagement;toperfectrisktubecontrolsystem,achievedriskrecognition,andmeasure,andassessment,andreport,andcontrolfeedbackofclosedringmanagement,improveriskpreventioncapacity.Tofurtherstandardizetrading,andstrivetoachieve"accordingtolaw,standardizeandfair."Innovationofperformancemanagement,toensurethatpotentialemployees"zerofly".Tostrengthenperformancemanagement,processcontrol,enhanceemployeeevaluationandlevelsofeffectivecommunicationtoimproveperformancemanagement.Tofurtherquantifyandrefineemployeestandards...Work,fullplayparty,andbranch,andmembersin"fivetypeEnterprise"constructionintheofcorerole,andfightingfortressroleandpioneermodelrole;tocontinuestostrengthening"fourgood"leadershipconstruction,fullplaylevelscadresinenterprisedevelopmentintheC如果第一级结果没有带来第二级结果，他会持续受到激励D投入努力和产生最终结果之间存在一个发展的阶段49.根据双因素理论，使员工感到满意的因素主要与工作内容或工作成果有关，这些因素的改善可以使员工获得满足感，产生强大而持久的激励作用，这种因素被称为（C）。A保健因素B促进因素C激励因素D沟通因素50.天际集团规定公司员工在工作期间必须穿正装，这体现了组织文化中的（A）。A组织成员穿着打扮的方式B阶层的层级C政策和程序D工作角色之间的界限51.美丽旅行公司刘总经理以独特的眼光发现了惊险性旅游项目与40岁～45岁男性消费者之间的相关性,在此基础上设计了具有针对性的旅游路线和项目,并进行了前期宣传。因为涉及到与交通管理、保险、环保等部门的协调，新项目得到正式批准的时间比预期晚了整整一年，由此丧失了大量的市场机会。据此可以看出刘总（B）。A个人能力、社会能力、思维能力都弱B个人能力和思维能力强，但社会能力弱C个人能力、社会能力、思维能力都强D个人技能和社会能力强，但思维能力弱52.小张对小李说“我一点也不同意这种观点，但是，我能理解你，我们的意见出现分歧是有原因的……”，这句话体现了二者所在的团队中（D）。A人们愿意承担风险B团队领导善于授权C彼此之间常常针锋相对D彼此之间充满了信任和尊重53.李经理曾努力地去布置工作任务，但并不奏效，不是没有按期完成，就是没有把任务完成好，因此他现在很少授权。李经理不授权的原因是（A）。A个人所具有的能力和经验B对他人的信任问题C对自己角色的理解问题D社会环境问题门急诊医技楼外脚手架采用悬挑式单排脚手架，基础回填后改为落地式双排脚手架，脚手架搭设高度为23m。病房医技楼外脚手架采用悬挑双排脚手架，分四次悬挑ofbackbonebackbonerole;tofullstrengtheningmembersyouthwork,fullplayyouthemployeesincompanydevelopmentintheofforcerole;toimproveindependentCommissionagainstcorruptionworklevel,strengtheningonenterprisebusinesskeylinkofeffectivenessmonitored.,Andmaintainstability.Tofurtherstrengthenpublicityandeducation,improvetheoveralllegalsystem.Wemuststrengthensafetymanagement,establishandimprovetheeducation,supervision,andevaluationasoneofthetrafficsafetymanagementmechanism.ToconscientiouslysumuptheOlympicsecuritycontrols,promotingintegratedmanagementtoahigherlevel,higherstandards,ahigherlevelofdevelopment.Employees,todayislunarcalendaronDecember24,theoxBellisabouttoring,atthistimeofyear,weclearlyfeelthepulseoftheXXpowergenerationcompanytoflourish,tomoreclearlyhearXXpowergenerationcompaniesmatureandsymmetrybreathing.Recallingpastoneanotheracrossarailing,weareenthusiasticandfullofconfidence.Futuredevelopmentopportunities,wemoreexcitingfightmorespirited.Employees,letustogetheracross2013fullofchallengesandopportunities,tocreateagreen,low-costoperation,fullofhumanecareofaworld-classpowergenerationcompanyandworkhard!TheoccasionoftheSpringFestival,mysincerewishthatyouandthefamiliesofthestaffinthenewyear,goodhealth,happy,happyWewillcontinuetoimprovethecompany\'sinternalcontrolsystem,andsteadyimprovementinabilitytomanageandcontrol,optimizebusinessprocesses,toensuresmoothprocesses,responsibilitiesinplace;tofurtherstrengtheninternalcontrols,playacontrolpostindependentoversightroleofevaluationcomplyingwiththird-partyresponsibility;toactivelymakeuseofinternalaudittoolsdetectpotentialmanagement,streamline,standardizerelatedtransactions,strengtheningoperationsinaccordancewithlaw.Deepeningtheinformationmanagementtoensurefullcommunication"zeroresistance".ToconstantlyperfectERP,andBFS++,andPI,andMIS,andSCM,informationsystembasedconstruction,fullintegrationinformationsystem,achievedinformationresourcesshared;toexpandPortalsystemapplicationofbreadthanddepth,playinformationsystemonenterpriseofAssistantrole;toperfectdailyrunmaintenanceoperationofrecords,promoteproblemreasonsanalysisandsystemhandover;tostrengtheningBFS++,andERP,andSCM,technologyapplicationoftraining,improveemployeesapplicationinformationsystemofcapacityandlevel.Humanisticcaretoensure"zero."TostrengtheningHumanitiescare,continuestofostercompanywindclear,andgasare,andheartShunofcultureatmosphere;strengtheninglovehelpedtrapped,caredifficultemployees;carriedoutstyleactivities,richemployeeslife;strengtheninghealthandlabourprotection,organizationcareerhealthmedical,controlcareeragainst;continuestoimplementationpsychologicalwarningpreventionsystem,trainingemployeeshealthofcharacter,andstableofmoodandenterprisingofattitude,createdfriendlyfraternityofHumanitiesenvironment.Tostrengthenriskmanagement,ensurethatthebusinessof"zerorisk".Tostrengthenedbusinessplansmanagement,willbusinessbusinessplanscovertoalllevel,ensurethebusinesscancontrolincontrol;tocloseconcernfinancial,andcoalelectriclinkage,andenergy-savingscheduling,nationalpolicytrends,strengtheningtrack,activeshould;toimplementationState-ownedassetsmethod,furtherspecificationbusinessfinancialmanagement;toperfectrisktubecontrolsystem,achievedriskrecognition,andmeasure,andassessment,andreport,andcontrolfeedbackofclosedringmanagement,improveriskpreventioncapacity.Tofurtherstandardizetrading,andstrivetoachieve"accordingtolaw,standardizeandfair."Innovationofperformancemanagement,toensurethatpotentialemployees"zerofly".Tostrengthenperformancemanagement,processcontrol,enhanceemployeeevaluationandlevelsofeffectivecommunicationtoimproveperformancemanagement.Tofurtherquantifyandrefineemployeestandards...Work,fullplayparty,andbranch,andmembersin"fivetypeEnterprise"constructionintheofcorerole,andfightingfortressroleandpioneermodelrole;tocontinuestostrengthening"fourgood"leadershipconstruction,fullplaylevelscadresinenterprisedevelopmentinthe54.六顶思考帽法作为处理分歧与误解的方法之一，在实际应用中其一般采用的步骤，说法不正确的是（D）。A白帽：陈述问题的事实B绿帽：提出解决问题的建议C黄帽：列举优点D蓝帽：对各项选择方案进行直觉判断55.迁就是面临冲突时可采取的方式之一。关于迁就的方式，说法正确的是（C）。A推迟冲突的解决B虽不能得到很好的解决结果，但人人都能有所收获C因为没有争论，所以结果可能很差D能快速获得结果，但如果处理不好，则浪费时间56.为了能够顺利完成团队任务、解决团队可能面临的问题，团队需要进行科学有效的决策。关于决策的最后一步——实施并督导解决方案，说法正确的是（B）。A把标准应用于每个选项，作出决策B需要把首选的选项付诸实践，并检查其效果C在决策之前需要确保获得对解决问题有帮助的信息D对团队而言，问题只有一个解决方案是不够的57.团队与团队的融洽相处需要彼此了解，彼此了解的内容不包括（C）。A团队目标B团队主张C团队核心客户资料D团队之间互相影响的方面58.严总作为团队的领导，经常参与团队的学习活动，对团队的学习和发展进行合理的管理，他这样做不会引起的结果是（D）。A促进团队成员的发展B在领导与成员、成员与成员之间建立良好关系C提高团队整体实力D增加员工之间的竞争59.在培训结束后，要对学习效果进行四个层次的评估。在培训活动结束相当长的一段时间后，需要进行评估的内容不包括（D）。A团队整体效率提高了多大幅度B工作中的错误率减低了多少C成员的工作效率提高了多少D教师的授课条理是否清晰门急诊医技楼外脚手架采用悬挑式单排脚手架，基础回填后改为落地式双排脚手架，脚手架搭设高度为23m。病房医技楼外脚手架采用悬挑双排脚手架，分四次悬挑ofbackbonebackbonerole;tofullstrengtheningmembersyouthwork,fullplayyouthemployeesincompanydevelopmentintheofforcerole;toimproveindependentCommissionagainstcorruptionworklevel,strengtheningonenterprisebusinesskeylinkofeffectivenessmonitored.,Andmaintainstability.Tofurtherstrengthenpublicityandeducation,improvetheoveralllegalsystem.Wemuststrengthensafetymanagement,establishandimprovetheeducation,supervision,andevaluationasoneofthetrafficsafetymanagementmechanism.ToconscientiouslysumuptheOlympicsecuritycontrols,promotingintegratedmanagementtoahigherlevel,higherstandards,ahigherlevelofdevelopment.Employees,todayislunarcalendaronDecember24,theoxBellisabouttoring,atthistimeofyear,weclearlyfeelthepulseoftheXXpowergenerationcompanytoflourish,tomoreclearlyhearXXpowergenerationcompaniesmatureandsymmetrybreathing.Recallingpastoneanotheracrossarailing,weareenthusiasticandfullofconfidence.Futuredevelopmentopportunities,wemoreexcitingfightmorespirited.Employees,letustogetheracross2013fullofchallengesandopportunities,tocreateagreen,low-costoperation,fullofhumanecareofaworld-classpowergenerationcompanyandworkhard!TheoccasionoftheSpringFestival,mysincerewishthatyouandthefamiliesofthestaffinthenewyear,goodhealth,happy,happyWewillcontinuetoimprovethecompany\'sinternalcontrolsystem,andsteadyimprovementinabilitytomanageandcontrol,optimizebusinessprocesses,toensuresmoothprocesses,responsibilitiesinplace;tofurtherstrengtheninternalcontrols,playacontrolpostindependentoversightroleofevaluationcomplyingwiththird-partyresponsibility;toactivelymakeuseofinternalaudittoolsdetectpotentialmanagement,streamline,standardizerelatedtransactions,strengtheningoperationsinaccordancewithlaw.Deepeningtheinformationmanagementtoensurefullcommunication"zeroresistance".ToconstantlyperfectERP,andBFS++,andPI,andMIS,andSCM,informationsystembasedconstruction,fullintegrationinformationsystem,achievedinformationresourcesshared;toexpandPortalsystemapplicationofbreadthanddepth,playinformationsystemonenterpriseofAssistantrole;toperfectdailyrunmaintenanceoperationofrecords,promoteproblemreasonsanalysisandsystemhandover;tostrengtheningBFS++,andERP,andSCM,technologyapplicationoftraining,improveemployeesapplicationinformationsystemofcapacityandlevel.Humanisticcaretoensure"zero."TostrengtheningHumanitiescare,continuestofostercompanywindclear,andgasare,andheartShunofcultureatmosphere;strengtheninglovehelpedtrapped,caredifficultemployees;carriedoutstyleactivities,richemployeeslife;strengtheninghealthandlabourprotection,organizationcareerhealthmedical,controlcareeragainst;continuestoimplementationpsychologicalwarningpreventionsystem,trainingemployeeshealthofcharacter,andstableofmoodandenterprisingofattitude,createdfriendlyfraternityofHumanitiesenvironment.Tostrengthenriskmanagement,ensurethatthebusinessof"zerorisk".Tostrengthenedbusinessplansmanagement,willbusinessbusinessplanscovertoalllevel,ensurethebusinesscancontrolincontrol;tocloseconcernfinancial,andcoalelectriclinkage,andenergy-savingscheduling,nationalpolicytrends,strengtheningtrack,activeshould;toimplementationState-ownedassetsmethod,furtherspecificationbusinessfinancialmanagement;toperfectrisktubecontrolsystem,achievedriskrecognition,andmeasure,andassessment,andreport,andcontrolfeedbackofclosedringmanagement,improveriskpreventioncapacity.Tofurtherstandardizetrading,andstrivetoachieve"accordingtolaw,standardizeandfair."Innovationofperformancemanagement,toensurethatpotentialemployees"zerofly".Tostrengthenperformancemanagement,processcontrol,enhanceemployeeevaluationandlevelsofeffectivecommunicationtoimproveperformancemanagement.Tofurtherquantifyandrefineemployeestandards...Work,fullplayparty,andbranch,andmembersin"fivetypeEnterprise"constructionintheofcorerole,andfightingfortressroleandpioneermodelrole;tocontinuestostrengthening"fourgood"leadershipconstruction,fullplaylevelscadresinenterprisedevelopmentinthe60.训练工作通常可分为五个步骤，关于这些步骤，描述不正确的是（C）。A计划和建立——编制训练计划，筹备训练资源，建立培训授权B后退——让学员自主学习C简要介绍——在必要之处给予指导和帮助D审查和评估——最终审查训练项目和学习效果二、案例选择题（共4题，共40分）（一）伟达家具公司是高先生20世纪70年代创建的，开始时主要经营卧室和会客室家具，取得了很大成功。随着规模的扩大，自90年代开始，公司又进一步经营餐桌和儿童家具。1995年，高先生退休，他的儿子高达继承父业，不断拓展卧室家具业务，扩大市场占有率，使得公司产品深受顾客欢迎。到2005年，公司卧室家具方面的销售量比1990年增长了近两倍。但公司在餐桌和儿童家具的经营却陷入困境，面临着种种危机。伟达家具公司自创建之日起便规定，每年12月份召开一次中、高层管理人员会议，研究讨论公司的战略和有关的政策。2005年12月14日，公司又召开了每年一次的例会，会议由董事长兼总经理高达先生主持。高经理在会上为公司制定了今后五年的发展目标。具体包括：1．卧室和会客室家具销售量增加20％；2．餐桌和儿童家具销售量增加100％；3．总生产费用降低10％；4．减少补缺职工人数3％；5．建立一条庭院金属桌椅生产线，争取五年内达到年销售额500万美元。这些目标主要是想增加公司收入，降低成本，获取更大的利润。(1).伟达家具公司在实现五年发展目标时，可以采用（C）将任务进行分解。ASMART原则BPEST法CWBS法D5W1H法(2).在任务分解的过程中，（C）不属于在“核实分解的正确性”阶段需要确认的问题。A分解的最低一层是否必需B每项任务的定义是否清晰完整C项目的主要工作是否已经明确D每项任务是否能够恰当地编制进度和预算(3).为了了解目标的实施情况，伟大家具公司领导可通过非正式评估的方式了解情况。非正式的工作评估只有在（C）的前提下才能奏效。A领导重视B深入交流C存在信任D员工积极(4).在评估伟达家具公司发展目标的实现情况时，每个员工对照目标对自己进行评估，并且确定与绩效的差距。这属于正式评估中的（A）。A自我评估B会面C报告D高层领导评估(5).在评估伟达家具公司发展目标的实现情况时，可以采用正式和非正式的评估方法，其中评估总生产费用降门急诊医技楼外脚手架采用悬挑式单排脚手架，基础回填后改为落地式双排脚手架，脚手架搭设高度为23m。病房医技楼外脚手架采用悬挑双排脚手架，分四次悬挑ofbackbonebackbonerole;tofullstrengtheningmembersyouthwork,fullplayyouthemployeesincompanydevelopmentintheofforcerole;toimproveindependentCommissionagainstcorruptionworklevel,strengtheningonenterprisebusinesskeylinkofeffectivenessmonitored.,Andmaintainstability.Tofurtherstrengthenpublicityandeducation,improvetheoveralllegalsystem.Wemuststrengthensafetymanagement,establishandimprovetheeducation,supervision,andevaluationasoneofthetrafficsafetymanagementmechanism.ToconscientiouslysumuptheOlympicsecuritycontrols,promotingintegratedmanagementtoahigherlevel,higherstandards,ahigherlevelofdevelopment.Employees,todayislunarcalendaronDecember24,theoxBellisabouttoring,atthistimeofyear,weclearlyfeelthepulseoftheXXpowergenerationcompanytoflourish,tomoreclearlyhearXXpowergenerationcompaniesmatureandsymmetrybreathing.Recallingpastoneanotheracrossarailing,weareenthusiasticandfullofconfidence.Futuredevelopmentopportunities,wemoreexcitingfightmorespirited.Employees,letustogetheracross2013fullofchallengesandopportunities,tocreateagreen,low-costoperation,fullofhumanecareofaworld-classpowergenerationcompanyandworkhard!TheoccasionoftheSpringFestival,mysincerewishthatyouandthefamiliesofthestaffinthenewyear,goodhealth,happy,happyWewillcontinuetoimprovethecompany\'sinternalcontrolsystem,andsteadyimprovementinabilitytomanageandcontrol,optimizebusinessprocesses,toensuresmoothprocesses,responsibilitiesinplace;tofurtherstrengtheninternalcontrols,playacontrolpostindependentoversightroleofevaluationcomplyingwiththird-partyresponsibility;toactivelymakeuseofinternalaudittoolsdetectpotentialmanagement,streamline,standardizerelatedtransactions,strengtheningoperationsinaccordancewithlaw.Deepeningtheinformationmanagementtoensurefullcommunication"zeroresistance".ToconstantlyperfectERP,andBFS++,andPI,andMIS,andSCM,informationsystembasedconstruction,fullintegrationinformationsystem,achievedinformationresourcesshared;toexpandPortalsystemapplicationofbreadthanddepth,playinformationsystemonenterpriseofAssistantrole;toperfectdailyrunmaintenanceoperationofrecords,promoteproblemreasonsanalysisandsystemhandover;tostrengtheningBFS++,andERP,andSCM,technologyapplicationoftraining,improveemployeesapplicationinformationsystemofcapacityandlevel.Humanisticcaretoensure"zero."TostrengtheningHumanitiescare,continuestofostercompanywindclear,andgasare,andheartShunofcultureatmosphere;strengtheninglovehelpedtrapped,caredifficultemployees;carriedoutstyleactivities,richemployeeslife;strengtheninghealthandlabourprotection,organizationcareerhealthmedical,controlcareeragainst;continuestoimplementationpsychologicalwarningpreventionsystem,trainingemployeeshealthofcharacter,andstableofmoodandenterprisingofattitude,createdfriendlyfraternityofHumanitiesenvironment.Tostrengthenriskmanagement,ensurethatthebusinessof"zerorisk".Tostrengthenedbusinessplansmanagement,willbusinessbusinessplanscovertoalllevel,ensurethebusinesscancontrolincontrol;tocloseconcernfinancial,andcoalelectriclinkage,andenergy-savingscheduling,nationalpolicytrends,strengtheningtrack,activeshould;toimplementationState-ownedassetsmethod,furtherspecificationbusinessfinancialmanagement;toperfectrisktubecontrolsystem,achievedriskrecognition,andmeasure,andassessment,andreport,andcontrolfeedbackofclosedringmanagement,improveriskpreventioncapacity.Tofurtherstandardizetrading,andstrivetoachieve"accordingtolaw,standardizeandfair."Innovationofperformancemanagement,toensurethatpotentialemployees"zerofly".Tostrengthenperformancemanagement,processcontrol,enhanceemployeeevaluationandlevelsofeffectivecommunicationtoimproveperformancemanagement.Tofurtherquantifyandrefineemployeestandards...Work,fullplayparty,andbranch,andmembersin"fivetypeEnterprise"constructionintheofcorerole,andfightingfortressroleandpioneermodelrole;tocontinuestostrengthening"fourgood"leadershipconstruction,fullplaylevelscadresinenterprisedevelopmentinthe低10％这一目标时，最好采用正式评估中的（D）的方法。A绩效考核B互动评价C积极反馈D汇报（二）有两位年富力强又踏实勤奋的园长，其中的一位可谓“夙兴夜寐，中情烈烈”，事无巨细，必亲自过问。他不让下属参与决策，命令下属做他安排的所有事情，甚至学生上课时，他还在走廊里巡视，下午放学前，为了不让老师、学生早退，亲自坐镇门房，被誉为“门房园长”。这位园长勤劳有余，却忽视了幼儿园的根本任务，虽然教师队伍素质整体较高，但积极性却很差，虽含辛茹苦多年，幼儿园工作却不见起色。另一位园长除了勤奋之外还十分好学，不仅精通自己所学专业，而且能结合管理实践去钻研教育学、心理学、现代教学论，学习管理学和管理心理学知识。他还关心校内外的各种信息，经常和教师们一起讨论各种教育思想，研讨幼儿园办学方向，率领教师从总结以往成功经验入手，探索学生学习与成长的规律，从而使各学科都创造出有自己特色的教学方法。在此基础上，他又组织进行评教评学、师生对话、分类指导、全面验收等活动，形成一个以目标管理为中心的教育教学质量评价反馈系统。在幼儿园管理上，他率领领导班子成员致力于幼儿园的整体改革，成立民主决策机构，建立一套以岗位责任制为中心的评估、奖惩体系，“职有专司，事有专责”，各项工作井然有序。几年以后，幼儿园面貌焕然一新，教育质量有了大幅度提高，而且在办学上渐渐显示出自己的特色，成为当地一所引人瞩目的先进幼儿园。(1).第一位园长不让下属参与决策，凡事必亲自过问，这位园长的领导方式是（A）。A命令B合作C授权D参与(2).第一位园长的领导方式的适用范围是（C）。A作决定前收集信息B介绍任务目的C紧急任务D获得解决问题的办法(3).第二位园长在摸索幼儿园教学方向时，时常和教师们一起讨论、研讨、探索。这位园长的领导方式是（C）。A引导B说服C协商D监控(4).教师队伍素质整体较高，但积极性却很差，为了改变这种现状，第一位园长应采取（B）的方式。A低支持、指令多B高支持、指令少C高支持、指令多D低支持、指令少(5).领导者在选择领导方式时要考虑的因素不包括（B）。A下属的工作能力B自己的个人偏好C下属承担工作的意愿D工作的难度（三）达立公司会议室里，徐总经理、人力资源部蔡经理和新进公司的技术人员正在进行对话。徐总经理一脸诚恳：“听说你们要集体辞职，能把你们的想法告诉我吗？”没人回答。徐总经理接着说：“这段时间来，公司业务发展很快，平时我一直忙于处理事务性工作，没有抽出时间来关心你们，很抱歉。今年能从我所向往的名牌大学招收到你们，我非常重视你们，不希望你们离开。今天，我真心诚意来听取你们的想法和意见，有什么话大家尽管说，我尊重大家的想法。”会议室稍有动静。小李轻声说道：“我们也是慕名来到这里，但是，公司的管理令我们感到失望。从进公司的第一天起，我们只是接受任务，一天到晚埋头干活，干门急诊医技楼外脚手架采用悬挑式单排脚手架，基础回填后改为落地式双排脚手架，脚手架搭设高度为23m。病房医技楼外脚手架采用悬挑双排脚手架，分四次悬挑ofbackbonebackbonerole;tofullstrengtheningmembersyouthwork,fullplayyouthemployeesincompanydevelopmentintheofforcerole;toimproveindependentCommissionagainstcorruptionworklevel,strengtheningonenterprisebusinesskeylinkofeffectivenessmonitored.,Andmaintainstability.Tofurtherstrengthenpublicityandeducation,improvetheoveralllegalsystem.Wemuststrengthensafetymanagement,establishandimprovetheeducation,supervision,andevaluationasoneofthetrafficsafetymanagementmechanism.ToconscientiouslysumuptheOlympicsecuritycontrols,promotingintegratedmanagementtoahigherlevel,higherstandards,ahigherlevelofdevelopment.Employees,todayislunarcalendaronDecember24,theoxBellisabouttoring,atthistimeofyear,weclearlyfeelthepulseoftheXXpowergenerationcompanytoflourish,tomoreclearlyhearXXpowergenerationcompaniesmatureandsymmetrybreathing.Recallingpastoneanotheracrossarailing,weareenthusiasticandfullofconfidence.Futuredevelopmentopportunities,wemoreexcitingfightmorespirited.Employees,letustogetheracross2013fullofchallengesandopportunities,tocreateagreen,low-costoperation,fullofhumanecareofaworld-classpowergenerationcompanyandworkhard!TheoccasionoftheSpringFestival,mysincerewishthatyouandthefamiliesofthestaffinthenewyear,goodhealth,happy,happyWewillcontinuetoimprovethecompany\'sinternalcontrolsystem,andsteadyimprovementinabilitytomanageandcontrol,optimizebusinessprocesses,toensuresmoothprocesses,responsibilitiesinplace;tofurtherstrengtheninternalcontrols,playacontrolpostindependentoversightroleofevaluationcomplyingwiththird-partyresponsibility;toactivelymakeuseofinternalaudittoolsdetectpotentialmanagement,streamline,standardizerelatedtransactions,strengtheningoperationsinaccordancewithlaw.Deepeningtheinformationmanagementtoensurefullcommunication"zeroresistance".ToconstantlyperfectERP,andBFS++,andPI,andMIS,andSCM,informationsystembasedconstruction,fullintegrationinformationsystem,achievedinformationresourcesshared;toexpandPortalsystemapplicationofbreadthanddepth,playinformationsystemonenterpriseofAssistantrole;toperfectdailyrunmaintenanceoperationofrecords,promoteproblemreasonsanalysisandsystemhandover;tostrengtheningBFS++,andERP,andSCM,technologyapplicationoftraining,improveemployeesapplicationinformationsystemofcapacityandlevel.Humanisticcaretoensure"zero."TostrengtheningHumanitiescare,continuestofostercompanywindclear,andgasare,andheartShunofcultureatmosphere;strengtheninglovehelpedtrapped,caredifficultemployees;carriedoutstyleactivities,richemployeeslife;strengtheninghealthandlabourprotection,organizationcareerhealthmedical,controlcareeragainst;continuestoimplementationpsychologicalwarningpreventionsystem,trainingemployeeshealthofcharacter,andstableofmoodandenterprisingofattitude,createdfriendlyfraternityofHumanitiesenvironment.Tostrengthenriskmanagement,ensurethatthebusinessof"zerorisk".Tostrengthenedbusinessplansmanagement,willbusinessbusinessplanscovertoalllevel,ensurethebusinesscancontrolincontrol;tocloseconcernfinancial,andcoalelectriclinkage,andenergy-savingscheduling,nationalpolicytrends,strengtheningtrack,activeshould;toimplementationState-ownedassetsmethod,furtherspecificationbusinessfinancialmanagement;toperfectrisktubecontrolsystem,achievedriskrecognition,andmeasure,andassessment,andreport,andcontrolfeedbackofclosedringmanagement,improveriskpreventioncapacity.Tofurtherstandardizetrading,andstrivetoachieve"accordingtolaw,standardizeandfair."Innovationofperformancemanagement,toensurethatpotentialemployees"zerofly".Tostrengthenperformancemanagement,processcontrol,enhanceemployeeevaluationandlevelsofeffectivecommunicationtoimproveperformancemanagement.Tofurtherquantifyandrefineemployeestandards...Work,fullplayparty,andbranch,andmembersin"fivetypeEnterprise"constructionintheofcorerole,andfightingfortressroleandpioneermodelrole;tocontinuestostrengthening"fourgood"leadershipconstruction,fullplaylevelscadresinenterprisedevelopmentinthe得不明不白，都不了解我们工作是为了什么。”小胡接下去说：“招聘的时候，承诺的月工资是2600元，我们报到后才知试用期工资仅1500元/月，而我们这个月真正拿到的工资只有1000元。”听到这里，徐总经理说：“谢谢你们讲了真心话。公司成立两年来，我和几个副总经理白手起家，奋斗打拼，才有目前的成绩。由于订单都做不完，我们一直没有时间认真考虑管理上的问题。以后我们一定会改进公司的管理制度，希望能够解决你们提出的这些问题，做到公司所有成员和公司一起发展！”(1).根据马斯洛的需求层次理论，人的行为决定于（D）。A物质基础B激励程度C精神状态D主导需求(2).徐总真心诚意地听取员工的想法和意见，根据马斯洛的需求层次理论，这样做可以满足员工的（B）需求。A安全B自尊C优越感D精神(3).小胡提出实际拿到的工资和招聘时承诺的工资不等。根据马斯洛的需求层次理论，工资收入主要是为了满足人（A）的需求。A生理B归属感C自我实现D情感(4).小李提出，他们一天到晚埋头干活，却不了解工作是为了什么，工作没有给他们带来个人满足感，根据马斯洛的需求层次理论，这说明他们的（B）需求没有得到满足。A社会B自我实现C物质D成就感参考答案：；考生答案：D；试题分数：2；考生得分：0(5).徐总经理希望提高大家的士气，他可以采取的提高激励水平的方法不包括（D）。A工作扩展B工作轮换C工作充实D工作复杂化（四）小姜从来没有做工作记录的习惯。工作上的事情总是一件做完了接着做另一件，整日里忙忙碌碌。公司经理也要求他们只要一直在忙工作就行，从来没有人思考过如何提高工作效率。这样的状况持续了很久，直到不久前他所在的公司新来了一位老总，才打破了这种局面。新来的老总提出提高工作效率的问题。他要求大家把自己在工作中做的所有事情都记录下来，记录在一个被他称做“活动跟踪表”的表格中。在做完这样的一个记录之后，小姜重新阅读了一遍活动跟踪表，结果令他大吃一惊。表活动跟踪表序号时间活动工作分析（有效/无效）18：00-8：10收拾卫生28：10-8：20上网浏览38：20-8：30一天工作计划有效48：30-8：40给客户发邮件有效门急诊医技楼外脚手架采用悬挑式单排脚手架，基础回填后改为落地式双排脚手架，脚手架搭设高度为23m。病房医技楼外脚手架采用悬挑双排脚手架，分四次悬挑ofbackbonebackbonerole;tofullstrengtheningmembersyouthwork,fullplayyouthemployeesincompanydevelopmentintheofforcerole;toimproveindependentCommissionagainstcorruptionworklevel,strengtheningonenterprisebusinesskeylinkofeffectivenessmonitored.,Andmaintainstability.Tofurtherstrengthenpublicityandeducation,improvetheoveralllegalsystem.Wemuststrengthensafetymanagement,establishandimprovetheeducation,supervision,andevaluationasoneofthetrafficsafetymanagementmechanism.ToconscientiouslysumuptheOlympicsecuritycontrols,promotingintegratedmanagementtoahigherlevel,higherstandards,ahigherlevelofdevelopment.Employees,todayislunarcalendaronDecember24,theoxBellisabouttoring,atthistimeofyear,weclearlyfeelthepulseoftheXXpowergenerationcompanytoflourish,tomoreclearlyhearXXpowergenerationcompaniesmatureandsymmetrybreathing.Recallingpastoneanotheracrossarailing,weareenthusiasticandfullofconfidence.Futuredevelopmentopportunities,wemoreexcitingfightmorespirited.Employees,letustogetheracross2013fullofchallengesandopportunities,tocreateagreen,low-costoperation,fullofhumanecareofaworld-classpowergenerationcompanyandworkhard!TheoccasionoftheSpringFestival,mysincerewishthatyouandthefamiliesofthestaffinthenewyear,goodhealth,happy,happyWewillcontinuetoimprovethecompany\'sinternalcontrolsystem,andsteadyimprovementinabilitytomanageandcontrol,optimizebusinessprocesses,toensuresmoothprocesses,responsibilitiesinplace;tofurtherstrengtheninternalcontrols,playacontrolpostindependentoversightroleofevaluationcomplyingwiththird-partyresponsibility;toactivelymakeuseofinternalaudittoolsdetectpotentialmanagement,streamline,standardizerelatedtransactions,strengtheningoperationsinaccordancewithlaw.Deepeningtheinformationmanagementtoensurefullcommunication"zeroresistance".ToconstantlyperfectERP,andBFS++,andPI,andMIS,andSCM,informationsystembasedconstruction,fullintegrationinformationsystem,achievedinformationresourcesshared;toexpandPortalsystemapplicationofbreadthanddepth,playinformationsystemonenterpriseofAssistantrole;toperfectdailyrunmaintenanceoperationofrecords,promoteproblemreasonsanalysisandsystemhandover;tostrengtheningBFS++,andERP,andSCM,technologyapplicationoftraining,improveemployeesapplicationinformationsystemofcapacityandlevel.Humanisticcaretoensure"zero."TostrengtheningHumanitiescare,continuestofostercompanywindclear,andgasare,andheartShunofcultureatmosphere;strengtheninglovehelpedtrapped,caredifficultemployees;carriedoutstyleactivities,richemployeeslife;strengtheninghealthandlabourprotection,organizationcareerhealthmedical,controlcareeragainst;continuestoimplementationpsychologicalwarningpreventionsystem,trainingemployeeshealthofcharacter,andstableofmoodandenterprisingofattitude,createdfriendlyfraternityofHumanitiesenvironment.Tostrengthenriskmanagement,ensurethatthebusinessof"zerorisk".Tostrengthenedbusinessplansmanagement,willbusinessbusinessplanscovertoalllevel,ensurethebusinesscancontrolincontrol;tocloseconcernfinancial,andcoalelectriclinkage,andenergy-savingscheduling,nationalpolicytrends,strengtheningtrack,activeshould;toimplementationState-ownedassetsmethod,furtherspecificationbusinessfinancialmanagement;toperfectrisktubecontrolsystem,achievedriskrecognition,andmeasure,andassessment,andreport,andcontrolfeedbackofclosedringmanagement,improveriskpreventioncapacity.Tofurtherstandardizetrading,andstrivetoachieve"accordingtolaw,standardizeandfair."Innovationofperformancemanagement,toensurethatpotentialemployees"zerofly".Tostrengthenperformancemanagement,processcontrol,enhanceemployeeevaluationandlevelsofeffectivecommunicationtoimproveperformancemanagement.Tofurtherquantifyandrefineemployeestandards...Work,fullplayparty,andbranch,andmembersin"fivetypeEnterprise"constructionintheofcorerole,andfightingfortressroleandpioneermodelrole;tocontinuestostrengthening"fourgood"leadershipconstruction,fullplaylevelscadresinenterprisedevelopmentinthe58：40-8：50召开部门临时会议68：50-9：00接朋友来电79：00-9：15继续给客户发邮件有效89：15-9：20喝水、上厕所99：20-10：00分析客户投诉意见有效1010：00-10：20和同事聊天1110：20-10：50与客户电话沟通有效1210：50-11：10帮助同事准备会议材料1311：10-11：30与客户电话沟通有效1411：30-11：50准备下午的部门周会材料有效1511：50-12：00打电话处理私事分析了一天的活动跟踪表之后，小姜发现自己做有意义的事情的时间很少，许多时间被无谓地浪费了，在实际的工作中做了许多无效的工作。这使小姜认识到应该采用新的管理方式来提高自己的时间利用效率。(1).在分析了活动跟踪表以后，小姜发现自己很多时间都浪费在了无意义的事情上，为了区分事情的轻重缓急，小姜可以运用（A）。A时间管理矩阵B头脑风暴法C思维导图法DSWOT分析法(2).根据工作优先级划分，小姜首先应该考虑（B）的任务。A重要但不紧迫B重要而且紧迫C不重要也不紧迫D不重要但紧迫(3).根据工作优先级划分，优先级C的任务特点是（D）。A重要但不紧迫B重要而且紧迫C不重要也不紧迫D不重要但紧迫(4).根据工作优先级划分，（A）不属于优先级B的任务。A召开部门临时会议B给客户发邮件C分析客户投诉意见D与客户电话沟通(5).根据工作优先级，11：30-11：50准备下午的部门周会材料属于（A）的工作。A优先级AB优先级BC优先级CD优先级D门急诊医技楼外脚手架采用悬挑式单排脚手架，基础回填后改为落地式双排脚手架，脚手架搭设高度为23m。病房医技楼外脚手架采用悬挑双排脚手架，分四次悬挑ofbackbonebackbonerole;tofullstrengtheningmembersyouthwork,fullplayyouthemployeesincompanydevelopmentintheofforcerole;toimproveindependentCommissionagainstcorruptionworklevel,strengtheningonenterprisebusinesskeylinkofeffectivenessmonitored.,Andmaintainstability.Tofurtherstrengthenpublicityandeducation,improvetheoveralllegalsystem.Wemuststrengthensafetymanagement,establishandimprovetheeducation,supervision,andevaluationasoneofthetrafficsafetymanagementmechanism.ToconscientiouslysumuptheOlympicsecuritycontrols,promotingintegratedmanagementtoahigherlevel,higherstandards,ahigherlevelofdevelopment.Employees,todayislunarcalendaronDecember24,theoxBellisabouttoring,atthistimeofyear,weclearlyfeelthepulseoftheXXpowergenerationcompanytoflourish,tomoreclearlyhearXXpowergenerationcompaniesmatureandsymmetrybreathing.Recallingpastoneanotheracrossarailing,weareenthusiasticandfullofconfidence.Futuredevelopmentopportunities,wemoreexcitingfightmorespirited.Employees,letustogetheracross2013fullofchallengesandopportunities,tocreateagreen,low-costoperation,fullofhumanecareofaworld-classpowergenerationcompanyandworkhard!TheoccasionoftheSpringFestival,mysincerewishthatyouandthefamiliesofthestaffinthenewyear,goodhealth,happy,happy',)